Return Policy

Saplaay offers a convenient returns and exchange policy.

Products purchased from Saplaay can be exchanged or returned within 30 days upon presenting the original receipt, provided the products are in their original condition. Returns must be unworn, unused, and undamaged, and must be returned in the original packaging along with the invoice. Damaged boxes or shoes will not qualify for a refund or exchange.

Exchange will be applicable for products that are available in stock. Any difference in price value will be charged at the time of exchanging products.

No exchange or refund will be applicable on SALE products.

Exchanges can only be made once the sales period ends. Exchange for sale items will be applicable only for size and color changes.

The decision of the Company will be considered final in all situations.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. You will be given a refunded your full amount after deduction of all charges.